TERMS AND CONDITIONS
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EFFECTIVE DATE: OCTOBER 2024
COMPANY NAME: LEO PROTHMANN LTD
REGISTERED ADDRESS: 18 PLUMBERS ROW, E11EP, LONDON, UK
COMPANY NUMBER: 16030961
EMAIL: CONTACT@LEOPROTHMANN.COM​
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BY USING OUR WEBSITE AND PURCHASING PRODUCTS FROM LEO PROTHMANN LTD ("WE," "OUR," "US"), YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THESE CAREFULLY BEFORE MAKING ANY PURCHASES OR USING OUR SERVICES.
1. GENERAL INFORMATION
1.1 THESE TERMS AND CONDITIONS APPLY TO ALL USERS OF OUR WEBSITE AND CUSTOMERS WHO PURCHASE GOODS FROM US. BY ACCESSING OUR WEBSITE AND PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS.
1.2 THESE TERMS GOVERN THE SALE OF ALL PRODUCTS MADE BY LEO PROTHMANN LTD VIA OUR WEBSITE AND ANY OTHER SERVICES PROVIDED BY US.
1.3 WE RESERVE THE RIGHT TO UPDATE OR AMEND THESE TERMS AT ANY TIME, AND SUCH CHANGES WILL TAKE EFFECT FROM THE DATE OF PUBLICATION ON OUR WEBSITE.
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2. ORDERS AND PURCHASES
2.1 PLACING ORDERS: BY PLACING AN ORDER ON OUR WEBSITE, YOU AGREE THAT ALL THE INFORMATION YOU PROVIDE IS ACCURATE AND COMPLETE.
2.2 ORDER ACCEPTANCE: ALL ORDERS ARE SUBJECT TO AVAILABILITY. WE RESERVE THE RIGHT TO REFUSE ANY ORDER AT OUR DISCRETION. IF AN ORDER IS REFUSED, WE WILL NOTIFY YOU AS SOON AS POSSIBLE.
2.3 PRODUCT DESCRIPTION: WE AIM TO ENSURE THAT ALL PRODUCT DESCRIPTIONS, IMAGES, AND PRICES ON OUR WEBSITE ARE ACCURATE. HOWEVER, MISTAKES MAY OCCUR, AND WE WILL CORRECT THEM AS SOON AS POSSIBLE.
2.4 PRICING: PRICES FOR OUR PRODUCTS ARE LISTED IN GBP (£) AND INCLUDE VAT, WHERE APPLICABLE. DELIVERY COSTS ARE NOT INCLUDED AND WILL BE DISPLAYED AT CHECKOUT.
2.5 PAYMENTS: PAYMENT MUST BE MADE IN FULL AT THE TIME OF ORDER VIA THE PAYMENT METHODS AVAILABLE ON OUR WEBSITE. WE ACCEPT MAJOR CREDIT CARDS, DEBIT CARDS, AND OTHER PAYMENT METHODS AS LISTED AT CHECKOUT.
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3. SHIPPING AND DELIVERY
3.1 DELIVERY TIMES: WE AIM TO DISPATCH YOUR ORDER WITHIN [INSERT NUMBER OF DAYS] WORKING DAYS. DELIVERY TIMES VARY DEPENDING ON YOUR LOCATION AND THE SHIPPING METHOD SELECTED AT CHECKOUT.
3.2 SHIPPING COSTS: SHIPPING COSTS WILL BE ADDED AT CHECKOUT AND VARY DEPENDING ON THE DELIVERY OPTION SELECTED.
3.3 INTERNATIONAL SHIPPING: WE SHIP INTERNATIONALLY; HOWEVER, CUSTOMS DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL BE CHARGED WHERE APPLICABLE.
3.4 RISK OF LOSS: ONCE PRODUCTS HAVE BEEN DISPATCHED, THE RISK OF LOSS OR DAMAGE TRANSFERS TO YOU. IT IS YOUR RESPONSIBILITY TO PROVIDE ACCURATE DELIVERY INFORMATION.
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4. RETURN AND EXCHANGE POLICY
4.1 RETURN / EXCHANGE CONDITIONS:
LEO PROTHMANN LTD IS A MADE-TO-ORDER BUSINESS. CUSTOM-MADE ITEMS PRODUCED TO CLIENTS' SPECIFIC MEASUREMENTS CANNOT BE RETURNED, BUT WE OFFER ALTERATIONS TO RESOLVE FIT ISSUES WHERE APPLICABLE. WE WILL WORK WITH YOU TO ENSURE NECESSARY ADJUSTMENTS ARE MADE DEPENDING ON THE NATURE OF THE ISSUE.
FOR PRE-ORDER ITEMS PURCHASED IN STANDARD SIZES, EXCHANGES MAY BE AVAILABLE BASED ON STOCK AVAILABILITY. AS WE DO NOT KEEP LARGE INVENTORY LEVELS, EXCHANGES ARE SUBJECT TO THE CURRENT AVAILABILITY OF THE REQUESTED SIZE. IF AN EXCHANGE IS NOT POSSIBLE, WE WILL DISCUSS ALTERNATIVE SOLUTIONS.
ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION—UNWORN, UNALTERED, AND UNDAMAGED—WITH ORIGINAL PACKAGING, TAGS, AND ANY ACCOMPANYING ACCESSORIES OR DOCUMENTS (E.G., INSTRUCTION BOOKLETS, PRODUCT CERTIFICATES).
WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR INCOMPLETE, ALTERED, WORN, DAMAGED, OR SOILED ITEMS, AND THESE ITEMS WILL BE RETURNED TO YOU.
THIS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS REGARDING FAULTY PRODUCTS OR ITEMS THAT ARE NOT AS DESCRIBED.
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4.2 RETURN / EXCHANGE PROCESS:
TO DISCUSS AN ALTERATION OR EXCHANGE, CONTACT OUR CLIENT SERVICE TEAM AT CONTACT@LEOPROTHMANN.COM. WE WILL PROVIDE INSTRUCTIONS ON HOW TO RETURN YOUR PRODUCT FOR ALTERATION OR EXCHANGE.
ITEMS MUST BE RETURNED WITHIN 14 CALENDAR DAYS FROM THE REQUEST FOR ALTERATION OR EXCHANGE.
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4.3 REFUNDS AND EXCHANGES:
FOR MADE-TO-ORDER ITEMS, WE AIM TO RESOLVE ANY FIT ISSUES THROUGH ALTERATIONS, AND REFUNDS WILL NOT BE ISSUED FOR CUSTOM-MADE PIECES.
FOR PRE-ORDER STANDARD-SIZE ITEMS, IF ELIGIBLE FOR EXCHANGE, WE WILL PROCESS THE EXCHANGE BASED ON STOCK AVAILABILITY. IF THE REQUESTED SIZE IS UNAVAILABLE, WE WILL WORK WITH YOU TO FIND A SUITABLE SOLUTION.
REFUNDS ARE ISSUED ONLY FOR PRE-ORDER ITEMS THAT CAN BE FULFILLED AND WILL BE PROCESSED USING THE ORIGINAL METHOD OF PAYMENT.
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5. INTELLECTUAL PROPERTY
5.1 OWNERSHIP: ALL CONTENT ON OUR WEBSITE, INCLUDING BUT NOT LIMITED TO IMAGES, TEXT, GRAPHICS, AND LOGOS, IS THE PROPERTY OF LEO PROTHMANN LTD OR OUR LICENSORS AND IS PROTECTED BY COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY RIGHTS.
5.2 LIMITED LICENSE: YOU MAY ACCESS AND USE THE WEBSITE FOR PERSONAL, NON-COMMERCIAL PURPOSES ONLY. ANY UNAUTHORIZED USE OF THE CONTENT ON OUR WEBSITE IS PROHIBITED.
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6. LIABILITY
6.1 PRODUCT LIABILITY: OUR LIABILITY FOR ANY CLAIM RELATED TO PRODUCT PURCHASE WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCT.
6.2 WEBSITE USE: WE DO NOT GUARANTEE THAT OUR WEBSITE WILL BE ERROR-FREE OR UNINTERRUPTED. WE ARE NOT RESPONSIBLE FOR ANY TECHNICAL ISSUES THAT MAY ARISE WHILE USING THE WEBSITE.
6.3 THIRD-PARTY LINKS: OUR WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES. WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES OF THESE WEBSITES.
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7. PRIVACY
YOUR PRIVACY IS IMPORTANT TO US. PLEASE REFER TO OUR [PRIVACY POLICY] FOR DETAILS ON HOW WE COLLECT, USE, AND SAFEGUARD YOUR PERSONAL DATA.
8. GOVERNING LAW
THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF ENGLAND AND WALES. ANY DISPUTES ARISING FROM THE USE OF OUR WEBSITE OR THE PURCHASE OF GOODS WILL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND AND WALES.
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9. CONTACT INFORMATION
IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS AND CONDITIONS, PLEASE CONTACT US AT:
LEO PROTHMANN LTD
18 PLUMBERS ROW, E11EP, LONDON, UK
EMAIL: CONTACT@LEOPROTHMANN.COM